About us

Lilou New York is an online fashion boutique built around timeless, wearable pieces made for everyday confidence. We bring together a thoughtfully chosen collection of clothing that balances clean design, comfort, and versatility — dressing that takes its cue from the way people put themselves together in a city, where an outfit has to carry you from morning to evening without a second thought.

Our goal is straightforward: to make getting dressed feel easy.

Rather than overwhelming you with endless choices, we focus on a refined edit of styles that are simple to wear, easy to combine, and suited to a range of moments — from relaxed everyday wear to more elevated occasions.

Our Approach

We believe quality and consistency matter more than quantity. That's why we build around a curated collection instead of a large, constantly changing assortment. Every piece is chosen based on:

  • Fit and comfort
  • Timeless design
  • Versatility across different occasions

We want to offer pieces that slot effortlessly into your wardrobe and stay relevant well beyond seasonal trends.

Our Mission

Our mission is to create a clear, reliable, and uncomplicated online shopping experience.

We focus on:

  • Transparent product information
  • Consistent sizing guidance, in US sizes, with measurements in inches
  • Honest communication about delivery and returns
  • A smooth and simple shopping process

We want you to feel confident in every purchase you make.

What You Can Expect

When you shop with Lilou New York, you can expect:

  • A carefully curated clothing collection
  • Clear and accurate product descriptions
  • Sizing information you can actually use, including the height and size of the model in every photo
  • Transparent shipping and return policies
  • Responsive and accessible customer support

Our Commitment

We're committed to delivering a consistent and trustworthy customer experience. From product selection through delivery and aftercare, we aim to support you at every step. We believe in clear communication, realistic expectations, and long-term customer satisfaction.

That includes being straight with you about the things most stores are vague about: what a piece will actually fit like, when your order will really arrive, and what happens if something isn't right. We would rather tell you an honest timeline than a flattering one.

Business Information

Lilou New York is operated by RvB Online FSMB, a registered company in the Netherlands.

Store name: Lilou New York
Company name: RvB Online FSMB
Company nr.: 81999720
Company address: Graaf Hendrik III laan 163 B, 4819 CE Breda, Netherlands

We work with international logistics partners to fulfill and deliver orders efficiently within the United States.

Contact

Email: support@lilounewyork.com

Phone number: +1 (516) 537-1421

Customer support hours: Monday to Friday: 9:00 a.m. – 6:00 p.m. ET Saturday: 12:00 p.m. – 5:00 p.m. ET Sunday and public holidays: Closed

We aim to respond within 24 hours.