Payment Policy

Lilou New York accepts secure payments through trusted payment providers. All payments are processed in USD. Your payment is authorized when you place your order, and your order is confirmed once we accept it.

ACCEPTED PAYMENT METHODS

We currently accept:

• Visa
• Mastercard
• American Express
  
• Maestro
• Apple Pay
• Google Pay
  

Availability may vary depending on your device, browser and location. The checkout page will always show the payment options available for your order.

PAYMENT PROCESSING AND SECURITY

All payments are processed through secure and encrypted checkout technology by PCI DSS compliant payment providers.

Lilou New York does not store your full card details. Your card information goes directly to our payment provider and is never held on our systems.

If a payment is flagged for security reasons, we may request additional verification or cancel the order to protect against unauthorized transactions. If we cancel an order for this reason, you are not charged, and any authorization hold is released.

AUTHORIZATION HOLDS

Some banks may place a temporary authorization hold when you place an order.

This is not an actual charge.

If your order is cancelled or the authorization expires, the hold is usually released automatically by your bank. The timing depends on your bank or card provider.

CURRENCY, TAXES AND PRICING

Prices are shown in USD.

Sales tax, where applicable, is calculated at checkout based on your shipping address.

Shipping is free on all orders, and any customs duties or import charges are paid by us. We do not add mandatory fees at checkout — the price you see on the product page is the price you pay.

Prices and promotions may be changed at any time. The final price shown at checkout is the price charged.

FAILED OR DECLINED PAYMENTS

If your payment is declined, please try the following:

• Confirm that your billing address matches your bank records
• Try a different payment method
• Contact your bank to approve the payment

Lilou New York cannot override payment declines made by your bank or payment provider. If you have tried the steps above and are still stuck, email us at support@lilounewyork.com and we will help where we can.

CANCELLATIONS AND REFUNDS

If you cancel an eligible order or return an item in line with our Refund Policy, refunds will be issued to the original payment method.

Refund timing depends on your payment provider and bank. Once we process a refund you will receive a reference number by email. Card refunds typically take a further 5 to 10 business days to appear on your statement.

CHARGEBACKS AND DISPUTES

If you have an issue with a payment or an order, please contact us first at support@lilounewyork.com. We can almost always resolve it faster than a bank dispute can, and a refund from us reaches you sooner than one through your card issuer.

This does not affect your right to dispute a charge with your bank or card provider. We will always cooperate with a dispute and provide the information requested.

BUSINESS INFORMATION

Lilou New York is operated by RvB Online FSMB, a registered company in the Netherlands.

Store name: Lilou New York Company name: RvB Online FSMB Company nr.: 81999720 Company address: Graaf Hendrik III laan 163 B, 4819 CE Breda, Netherlands

We work with international logistics partners to fulfill and deliver orders efficiently within the United States.

CONTACT

Email: support@lilounewyork.com Phone number: +1 (516) 537-1421

Customer support hours: Monday to Friday: 9:00 a.m. – 6:00 p.m. ET Saturday: 12:00 p.m. – 5:00 p.m. ET Sunday and public holidays: Closed

We aim to respond within 24 hours.